A Canadian crypto user claims KuCoin froze $2.8M CAD for 8 months. KuCoin denies the issue exists, sparking a heated dispute on X.
A dispute between a crypto user’s family member and the KuCoin exchange has gone public.
The case involves over $2.8 million CAD allegedly frozen on the exchange. The account holder had been an active KuCoin user for more than five years.
According to posts shared on X, the freeze started in July 2025 following a large withdrawal. Months of communication with the exchange have brought no resolution.
KuCoin Account Frozen After Large Withdrawal, Family Says
A user on X going by the handle @ezyadil posted about the situation on behalf of his cousin.
He says that on July 16, 2025, KuCoin froze the account after a larger-than-usual withdrawal. The exchange cited a “standard precautionary review” as the reason.
KuCoin has frozen over $2,800,000 CAD of my cousin’s money for close to 8 months. I’ve been working with him to help get it resolved to no avail and decided there might be someone on here that can help us. I would’ve preferred this could be resolved privately for obvious reasons,… pic.twitter.com/BAVHU65BMg
— Adil (@ezyadil) March 5, 2026
The account holder submitted KYC documents, bank statements, and proof of wealth as requested. KuCoin then informed them that a “system anomaly” had caused the hold, and that each trade would need a manual review before any funds could be released.
@ezyadil noted that during this period, his cousin made a post seeking help. KuCoin moderators reportedly denied the issue publicly.
To make matters worse, the exchange threatened action against him for “submitting inaccurate details.” The user’s family member says this contradicted what the exchange had told them directly via email.
Related Reading: KuCoin Challenges $14 Million Penalty in Canada for AML Violations
KuCoin Publicly Denies the Account Was Ever Frozen
KuCoin responded through its official X account, @kucoincom.
The exchange stated that the UID linked to the case no longer exists. Moreover, KuCoin said the account was deleted about six months ago and that the withdrawal connected to the ticket had already gone through.
Besides, the exchange also said the support ticket had been “fully resolved and closed” before the account deletion.
Hi there.
We’ve looked into the details mentioned in your post and want to clarify a few things publicly so there isn’t any confusion. The UID referenced in this case was deleted about six months ago, and at the time the associated support ticket had already been fully resolved…— KuCoin (@kucoincom) March 6, 2026
KuCoin added that its support team can only speak with the actual account holder for privacy reasons. Moreover, it asked the user to reach out directly through the registered email if they believe there has been a misunderstanding.
The exchange said the case, based on available records, appears to have been fully resolved months ago.
User Pushes Back, Calls the Response Misleading
@ezyadil did not accept KuCoin’s explanation.
He called the response misleading and said finding no record of a multi-million dollar freeze was hard to believe. Besides, he shared screenshots in his follow-up post to back up the claims made in the original tweet.
Moreover, he noted that for privacy reasons, only a limited amount of communication could be shared publicly.
He stressed that his cousin has been reaching out through official channels since July 2025. Additionally, he described the process as a constant cycle of delays with each new response from the exchange.
@ezyadil said the family plans to contact KuCoin again through direct messages, email, and other channels. He expressed hope that the exchange would locate the case and resolve it in good faith.
